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Terms & Conditions

Last Updated: February 2026

1. Acceptance of Terms

By using brandcraftors.com and our services, you agree to these Terms and Conditions. If you don't agree, do not use our website or services.

2. Services

Brand Craftors builds high-converting websites for service businesses. We offer:

  • Website design and development (16-day delivery)
  • Unlimited revisions during project
  • 30-day post-launch support
  • Strategy and consulting

3. Free Strategy Call

Your initial 15-minute strategy call is free. This call is a consultation only. No commitment is required.

If you book a paid project:

  • 50% deposit due upon agreement
  • 50% due upon website launch
  • Payment plans available upon request

4. Project Timeline

We guarantee a 16-day timeline from your first call to website launch. This assumes:

  • Timely responses from you to our requests
  • Clear feedback and direction on design
  • No scope creep beyond initial agreement

If delays occur due to your unavailability, timeline extends accordingly.

5. Revisions

During the design phase, you get unlimited revisions. After launch, additional changes are billed hourly ($100/hour) or covered under our support plans.

6. Intellectual Property

We own the design and code. You own your content and brand assets. Upon final payment, you own the website and can modify or use it as you wish.

7. Confidentiality

We keep your business information confidential. We may use before/after website examples in our portfolio (unless you opt out).

8. Limitation of Liability

We're not liable for:

  • Lost profits or business
  • Indirect or consequential damages
  • Failures due to your actions (bad content, poor follow-up, etc.)
  • Third-party service outages (hosting, domain registrars, etc.)

9. Communication & Contact

Primary contact is via:

  • Email: [email protected]
  • Phone: +1 (469) 949-1181
  • Zoom: For scheduled calls
  • OpenPhone: For calls/texts

You consent to receive communication via these channels.

10. Refund Policy

We stand behind our work. If you're unhappy with your website within 30 days of launch, we'll make revisions at no cost. After 30 days, changes are billed per our hourly rates.

No refunds on deposits for completed work. If we fail to deliver, full refund minus any third-party costs (domain, hosting setup, etc.).

11. Third-Party Services

Your website may use third-party services (hosting, email, analytics). You agree to their terms as well. We're not responsible for their failures.

12. Website Availability

We aim for 99% uptime. We're not liable for downtime due to:

  • Hosting provider issues
  • Your domain registrar
  • Internet outages
  • Third-party service failures

13. Dispute Resolution

If a dispute arises, we'll try to resolve it via email or phone first. If unresolved after 30 days, disputes are settled in Travis County, Texas courts.

14. Governing Law

These terms are governed by Texas law.

15. Changes to Terms

We may update these terms. Continued use of our services means you accept changes.

16. Contact for Legal Matters

Questions about these Terms?

📧 Email: [email protected]

📞 Phone: +1 (469) 949-11